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Hotel Castillo Resort

3.5 star property
Riverfront hotel in San Gil with spa and free water park

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Photo gallery for Hotel Castillo Resort

Property grounds - Hotel Castillo Resort (San Gil)
Double Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi - Hotel Castillo Resort (San Gil)
Reception - Hotel Castillo Resort (San Gil)
Exterior - Hotel Castillo Resort (San Gil)
Outdoor spa tub - Hotel Castillo Resort (San Gil)
By the river, Hotel Castillo Resort offers a serene escape with free breakfast and access to a water park. Unwind at Cielo y tierra spa or lounge by the outdoor pool with sun loungers and umbrellas. Guests rave about their stay.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Free breakfast
  • Pool
  • Spa
  • Free parking
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free water park
  • Children's pool
  • Waterslide
  • 24-hour room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning

For families (6)

  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, 1 King Bed, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Double Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Minibar
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Quadruple Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Triple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Triple Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Family Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Bed

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About the neighborhood

Map
Carrera 12 #7-70, San Gil, Santander, 684031

What's nearby

  • El Puente Shopping Center - 5 min walk - 0.5 km
  • Gallineral Natural Park - 6 min walk - 0.6 km
  • Parque Gallineral - 8 min walk - 0.7 km
  • San Gil Cathedral - 10 min walk - 0.9 km
  • Hill of the Cross - 10 min walk - 0.9 km

Restaurants

  • ‪Juanmar Restaurante - ‬7 min walk
  • ‪Kafé Loma Verde - ‬7 min walk
  • ‪Salon de onces Monterrey - ‬6 min walk
  • ‪Subway - ‬6 min walk
  • ‪Restaurante Balcón Sangileño - ‬8 min walk

About this property

Hotel Castillo Resort

Bring the family when you stay at Hotel Castillo Resort and have fun at the free water park. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights include an outdoor pool, a bar/lounge, and a children's pool.

At a glance

DONE

Hotel size

    • 142 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 1:00 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free water park access
  • Children's pool

What to do

  • Ecotours nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Ziplining nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Waterslide
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Heaven and earth. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
There is limited hot water on site.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Castillo Resort San Gil
Castillo San Gil
Hotel Hotel Castillo Resort San Gil
San Gil Hotel Castillo Resort Hotel
Hotel Hotel Castillo Resort
Castillo
Hotel Castillo Resort Hotel
Hotel Castillo Resort San Gil
Hotel Castillo Resort Hotel San Gil

Frequently asked questions

Does Hotel Castillo Resort offer free cancellation for a full refund?

Yes, Hotel Castillo Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Castillo Resort?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Castillo Resort?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Castillo Resort?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Castillo Resort?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 1:00 PM.

What is there to do at Hotel Castillo Resort and nearby?

Have fun with nearby activities like boat tours, rafting, and rock climbing. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Castillo Resort also has a waterslide and spa services, as well as a garden.

Are there restaurants at or near Hotel Castillo Resort?

Yes, there's an onsite restaurant that offers local and international cuisine.

Does Hotel Castillo Resort have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Castillo Resort like?

Hotel Castillo Resort is located by the river, a short 5-minute walk from El Puente Shopping Center and 10 minutes' walk from San Gil Cathedral.

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Hotel Castillo Resort Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Children
Room
Bathroom

Reviews

8/10 Very good

Disney- themed, best for families

Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
Bill, 5-night trip

6/10 Good

I will give a 2 and 1/2 starts to this Hotel

PArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable. They offer a much better price if you book directly or in person.
CESAR, 2-night trip

6/10 Good

Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
Alexander, 2-night trip

2/10 Poor

Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay" Finally signing a waiver, while my son falling asleep in the front desk sofa. AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night. This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
Ingrid, 2-night trip

4/10 Fair

No lo recomiendo

El agua de la piscina muy fria, por tanto no es muy apta para niños pequeños. Los pasillos no tiene luz Para el precio que se cobró no ofrecen servicios adicionales a la piscina.
Adriana, 1-night trip

10/10 Exceptional

Excelente servicio e instalaciones confortables
Carlos, 2-night trip

6/10 Good

Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
JORGE EMILIO, 2-night trip

2/10 Poor

Mal Servicio

El servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
Edrick, 1-night trip

6/10 Good

I found hotel room to have very average amenities for the price, e.g. no hand or face towels, the bathroom was very small.
Levi, 3-night trip

10/10 Exceptional

Excelente, oportunidad en la comida
Grisman, 1-night trip

8/10 Very good

Tiene que mejorar la limpieza en el restaurante

Un hotel agradable, con buen ambiente, zonas amplias. Se encuentra en remodelación, pero nuestra vida stancia fue amena. El único punto desfavorable fue la limpieza sobre todo al momento del desayuno, en medio de la pandemia no es que se respete el protocolo de bioseguridad, quería tomar un pocillo para servirme café y lo encontré ya usado, aún con desperdicio de café, justo sobre los "pocillos limpios".
2-night trip

2/10 Poor

NO HABÍA RESERVA NI HOSPEDAJE

CUANDO LLEGAMOS AL HOTEL LA RESERVA NO EXISTÍA, EN EL HOTEL NO NOS ATENDIERON BIEN, SOLO NOS DIJERON QUE ERA RESPONSABILIDAD DE LA PÁGINA WEB HOTELES.COM QUE ELLOS NO PODÍAN HACER NADA, SOLO BUSCAR UN HOTEL, VALGA ACLARAR QUE FUIMOS EN LA TARDE NOCHE DESPUÉS DE UN VIAJE LO ÚLTIMO QUE ESPERABA ERA ESO POR PARTE DEL HOTEL.
MARIA CAMILA, 1-night trip

10/10 Exceptional

Excelente hotel

Fue una experiencia muy buena, el hotel es muy bonito, las habitaciones muy limpias y amplias, la comida también estaba deliciosa
Valentina, 1-night trip

4/10 Fair

Mala experiencia

Muy mala limpieza, poco personal para la capacidad del hotel, pésima comida y otros huéspedes peleándose a las 2 de la madrugada. Muy mala experiencia.
Erik l, 2-night trip

2/10 Poor

Solo fachada pésimo servicio

Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Elizabeth, 2-night trip

2/10 Poor

Solo fachada pésimo servicio

Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Elizabeth, 2-night trip

10/10 Exceptional

RECOMNDO AL 100% EL HOTEL CASTILLO RESORT DE SAN

Todo estuvo supergenial, fue lo máximo. Castillo Resort es EL MEJOR HOTEL DE SANTANDER.
Linda Stefanny, 1-night trip

10/10 Exceptional

Excelente hotel mala aplicación hoteles.com

Muy bien el sitio el único inconveniente fue con la aplicación de hoteles. los precios diferentes a los del hotel no permiten cancelación sino hasta dos días antes muy mal servicio por parte de la aplicación. El hotel si es muy hermoso con una excelente atención y comida.
Yeison, 1-night trip

6/10 Good

Demasiado regular.

Un hotel bien pensando pero se quedó en los planes. Con un poco más de atención a los detalles sería algo mejor. Muy poco por el precio que se paga. El gancho es que es para niños. Le falta para poder ser recomendado como algo medianamente bueno. No recomiendo.
JAIRO ESTEBAN, 1-night trip

10/10 Exceptional

Excelente

Todo muy bien (servicio, instalaciones, ubicación)
Jhon F, 2-night trip

4/10 Fair

La atencion en la recepcion es terrible. Llegamos a las 2 y nos dijeron que la habitacion la entregaban a las 3pm, nos llevaron a la habitacion y no estaba lista. sin embargo eran las 3:10pm y nos dijeron que a partir de las 3 ponian entregar mas que no tenian que hacerlo. Personal grosero
3-night trip

10/10 Exceptional

Valentina, 2-night trip

10/10 Exceptional

ANDREA, 2-night trip

8/10 Very good

Laura, 1-night trip

10/10 Exceptional

Lisette xiomara, 1-night trip