I have stayed at this hotel numerous times for business and for vacation. This is the second time (in a row) that I had a problem. No hot water for the shower, and bathroom light did not work. Let me be clear, the staff is amazing, but it was a little frustrating that the next morning when I told someone about it, they couldn't "compensate/or make it right" because I booked through a third party (Hotels.com) and I wasn't a member of Choice Hotels, and then they could have given me points. I don't think that was the best they could have done? They really need to remodel this hotel, not sure I will stay there again.