When arriving, we thought the hotel was very clean, despite the musty smell. We really enjoyed the pool and the location was nice and close to everything. Unfortunately, there was a live cockroach in our bathroom. When I told the front desk worker about it, who was originally very kind, when notifying her about the cockroach, she informed me they don’t get those and continued to tell me that is not what I saw, even though I know what I saw. An apology would have sufficed, but I don’t appreciate how it was handled.