10/10 Exceptional
Amazing continental hotel with rich history
Tobias
Tobias, 1-night trip
Fairmont The Norfolk
Luxury hotel with 2 restaurants, near University of Nairobi
Choose dates to view prices
Fairmont The Norfolk is the perfect blend of luxury and eco-friendliness near the University of Nairobi. Enjoy a refreshing swim at the outdoor pool, rejuvenate with aromatherapy or a massage at Pembo spa, and indulge in international cuisine at one of two on-site restaurants. Guests rave about this property's top-notch condition.
9.2
Wonderful
Popular amenities
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Health club
- Sauna
- Steam room
- Pool bar
- Swim-up bar
- 24-hour room service
- Coffee shop/cafe
For families (6)
- Children stay free
- Free cribs/infant beds
- Babysitting (surcharge)
- Playground on site
- Connecting/adjoining rooms available
- Private bathroom
$178 nightly
$207 total
Apr 22 - Apr 23
Total with taxes and fees
Why we love this property
Artistic city retreat
This luxury hotel boasts a stunning garden and local artist showcase. Chic, sophisticated, and culturally immersive in the heart of the city center.
Diverse dining options
The hotel delights foodies with 2 restaurants serving international and American dishes. A cafe and bar offer vegan and organic options.
Ultimate sleep comfort
The luxury hotel features pillowtop mattresses with hypo-allergenic bedding and a pillow menu. Bathrobes and blackout drapes complete the plush experience.
Room options
Showing 13 of 13 rooms
Deluxe Room, 1 King Bed, Non Smoking (Courtyard)
10.0Exceptional
3 reviews
- 377 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Deluxe Room, 1 King Bed, Non Smoking (Veranda)
10.0Exceptional
3 reviews
- 377 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Deluxe Room, 2 Twin Beds
- 377 sq ft
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Deluxe Room, 2 Twin Beds
- Garden view
- 377 sq ft
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Deluxe Room, 1 King Bed
10.0Exceptional
2 reviews
- 377 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Twin Room, 2 Twin Beds
- 377 sq ft
- 1 bedroom
- Sleeps 2
- 2 Twin Beds
Room, 1 Queen Bed
8.0Very good
3 reviews
- 377 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Norfolk Signature Suite with King Bed
- Garden view
- 850 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Deluxe Suite, 1 King Bed
- 431 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Junior Suite, 1 King Bed
8.0Very good
1 review
- 850 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Superior Suite, 1 Queen Bed
- 797 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Family Room, Multiple Beds
- 753 sq ft
- 2 bedrooms
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
Deluxe Family Room
- 753 sq ft
- 2 bedrooms
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
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About the neighborhood
Harry Thuku Road, PO Box 58581, Nairobi, 00200
What's nearby
- University of Nairobi - 1 min walk - 0.0 km
- Kenya National Theatre - 2 min walk - 0.2 km
- City Market - 8 min walk - 0.7 km
- City Square - 17 min walk - 1.4 km
- Kenyatta International Convention Centre - 18 min walk - 1.6 km
Getting around
- Nairobi (WIL-Wilson) - 16 min drive
- Jomo Kenyatta Intl. Airport (NBO) - 28 min drive
- Syokimau Station - 27 min drive
- Nairobi Station - 27 min drive
- Syokimau SGR Railway Station - 27 min drive
- Airport shuttle (surcharge)
- Area shuttle
Restaurants
- Sno-Cream (Kenya House) - 7 min walk
- Safari Terrace - 5 min walk
- Debonairs Muindi Mbingu - 6 min walk
- KBC bar (AFCO Base) - 4 min walk
- Saapé - 7 min walk
About this property
Fairmont The Norfolk
Fairmont The Norfolk is just 3.9 mi (6.3 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.
At a glance
Hotel size
- 170 rooms
- Arranged over 3 floors
Arriving/Leaving
- Check-in start time: 2:00 PM; Check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- Children aged 5 and younger eat free breakfast
- Babysitting*
Pets
- Pets not allowed
Internet
- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle (available 24 hours)*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
- 2 restaurants
- Bar/lounge
- Poolside bar
- Swim-up bar
- Coffee shop
- Coffee/tea in a common area
- Private dining
- Private picnics
- 24-hour room service
- Snack bar/deli
- Water dispenser
Traveling with children
- Children stay free (see details)
- Playground
- Childcare in room (surcharge)
- Children's games
What to do
- Fitness classes
- Ecotours nearby
- Golfing nearby
Working away
- Business center
- Meeting rooms
- Conference center (2196 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
- Pool umbrellas
- Romance packages
Facilities
- Built in 1904
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Mosquito nets
- Health club
- An outdoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- At least 80% of food locally-sourced
- At least 80% organic food
- Vegan dining options
- Vegetarian dining options
- Humane treatment of captive wild animals
- Locally-owned & organized tours & activities
- Local artist showcase
- At least 10% of profits reinvested in community & sustainability
- Local culture & ecosystem education
- 100% renewable energy
- Double-glazed windows
- At least 80% lighting from LEDs
- Comprehensive food waste policy
- Comprehensive recycling policy
- No plastic soda bottles
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic water bottles
- Reusable cups only
- Reusable tableware only
- Banquet hall
Accessibility
- Elevator
- Elevator door width (inches): 47
- Wheelchair-accessible parking
- 1 on-site accessible parking spaces
- Wheelchair-accessible registration desk
- Wheelchair-accessible registration desk height (inches): 354
- High pile carpet in room
Room amenities
Be entertained
- Flat-screen television
- Satellite TV channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Blackout drapes/curtains
- Turndown service
- Premium bedding
- Pillowtop mattress
- Free crib/infant bed
What to enjoy
- Individually furnished and decorated
Freshen up
- Private bathroom
- Bathtub or shower
- Rainfall showerhead
- Designer toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Desk
- Free WiFi and wired internet
- Phone
- Desk chair
Food and drink
- Champagne service
- Free bottled water
- Highchair
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Bulk dispenser for toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- LED light bulbs
- Recycling
- Water-efficient showers only
Special features
Spa
Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately KES 30 for adults and KES 15 for children
- Airport shuttle service is offered for an extra charge of KES 8000 per vehicle (one way)
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses geothermal energy.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi
Frequently asked questions
Does Fairmont The Norfolk offer free cancellation for a full refund?
Yes, Fairmont The Norfolk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont The Norfolk?
Yes, there's an outdoor pool.
Are pets allowed at Fairmont The Norfolk?
Sorry, pets aren't allowed.
Is parking offered on site at Fairmont The Norfolk?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Fairmont The Norfolk?
Yes, an airport shuttle is available. The charge is KES 8000 per vehicle one way.
What are the check-in and check-out times at Fairmont The Norfolk?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Fairmont The Norfolk?
No, this hotel doesn't have a casino, but Lucky 8 Casino (8-min drive) is nearby.
What is there to do at Fairmont The Norfolk and nearby?
Onsite recreation at Fairmont The Norfolk includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Fairmont The Norfolk also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Fairmont The Norfolk?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Fairmont The Norfolk like?
Fairmont The Norfolk is in Nairobi Central, a short 9-minute walk from City Market and 10 minutes' walk from Nairobi National Museum.
Have a question?
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Fairmont The Norfolk Reviews
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
8.4
Location
9.2
Staff & service
9.0
Property conditions & facilities
What guests liked
- Breakfast was great and the buffet was exceptional. (3 reviews)
From real guest reviews summarized by AI.10/10 Exceptional
Charming hotel with amazing staff.
Erdene
Erdene, 2-night trip
10/10 Exceptional
Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Linda
Linda, 1-night trip
10/10 Exceptional
Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Linda
Linda, 1-night trip
10/10 Exceptional
Nice hotel and very good level of service.
Daniel
Daniel, 5-night trip
10/10 Exceptional
Great hotel, very friendly staff, great food
Justin
Justin, 1-night trip
10/10 Exceptional
Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Anita
Anita, 8-night trip
10/10 Exceptional
Wonderful oasis in busy Nairobi!
Superb service, lovely grounds, and very spacious and comfortable room!
Lisa
Lisa, 2-night trip
6/10 Good
Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
Guido
Guido, 3-night trip
10/10 Exceptional
We felt at home here. The staff was genuinely kind and attentive.
Jeffrey
Jeffrey, 5-night trip
10/10 Exceptional
All the staff are great!
Breakfast is great
property is beautiful
enrique
enrique, 1-night trip
10/10 Exceptional
A great place to stay in bustling Nairobi!
The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options!
Only complaint was spotty internet, which was very frustrating!
Phil
Phil, 2-night trip
10/10 Exceptional
Very nice hotel and get staff
Roy
Roy, 1-night trip
10/10 Exceptional
Awesome staff great room and pool
Carl
Carl, 2-night trip
10/10 Exceptional
Fantastic
freddie
freddie, 2-night trip
10/10 Exceptional
Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind.
The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene.
Suggestions:
The room I was in could use a little updating, older TV with limited channels.
The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
jeremy
jeremy, 4-night trip
10/10 Exceptional
Excellent all round - especially the staff
Hadrien
Hadrien, 3-night trip
6/10 Good
Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.
Andrew
10/10 Exceptional
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Salim
Salim, 2-night trip
10/10 Exceptional
Beautiful hotel in downtown Nairobi.
Lisa
Lisa, 1-night trip
10/10 Exceptional
Fabulous hotel….
Gerard
Gerard, 1-night trip
10/10 Exceptional
This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Mona
Mona, 2-night trip
10/10 Exceptional
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Aldo
Aldo, 1-night trip
10/10 Exceptional
A returning guest
I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Cato
Cato, 3-night trip
10/10 Exceptional
Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Vivek
Vivek, 5-night trip