Hotels in Bilhaur

"Had a great stay."

"Staff is very polite and professional."

"Staffs are not supportive. Specially the receptionist. "

"Awesome Stay, food is ok "

"Room was very small , even after paying so much money, when my father asked to change the room manager denied it .."

"Excellent professional staff,prompt service, good food and very friendly people "

"Booked this hotel on Expedia as the pictures made it look promising, but do not be deceived! Were provided 2 rooms for 4 guests. First set of rooms had damaged walls, dirty sheets (which we requested to be changed), and odor. We then asked for new room options and the new rooms again, had dirty sheets, odor, and one room had a hole in the bathroom wall allowing mosquitoes into the room. When asking about the sheets, we were informed that the "housekeeper had not come that day" (it was evening time) and we would have to wait... what?? When asked about food options, they informed us that their kitchen was closed, again it was about 6/7pm so dinner time and we would have to order food from outside. this location is about 30 mins from main Kanpur so no options for food to walk to easily. After we were eaten alive by mosquitoes within 30 minutes, we asked to be changed into new rooms, to which we were denied due to lack of availability so we asked if we could leave and get a refund. The hotel said since we paid through expedia and it was a same day booking, they couldn't refund it so would have to call expedia. we were made to sign a ledger saying we were checking out, and we left assuming it would be easy to get a refund from expedia. Expedia was unable to get a hold of the establishment and has since denied the refund. DO NOT STAY HERE!"

"We felt unsafe and it was so dirty. I want a refund "

"The toilets were stinking. "

"The hotel was unreachable on the number mentioned on the booking. There was a hotel with same name although they didn’t had my reservation. Had to struggle with different parties eventually cancelling the reservation and making an on spot reservation to a different hotel. "

"Very clean rooms, helpful staff, excellent breakfast spread. It's a well-maintained property. If I visit Kanpur again, I will definitely consider staying here."

"The Hotel is well located in a quiet area of Kanpur. Rooms and overall hardware, amenities etc are decent for a tier 2 city. However, the team needs a lot of work in terms of service, communication and basic hospitality training. We got a feel that they meant well; however lacked professional training and the soft skills were totally missing. The Regenta parent brand; being a part of Royal Orchid Hotel group, needs to step in and make sure the franchises are training their team as per the "Regenta" corporation standards; as it definitely did not reflect in the services we experienced during our stay. Overall, a decent one nught stay in Kanpur. "

"Infrequent running hot water. No bodywash in the washroom."